HELP KEEP OUR COMMUNITY SAFE

Safety remains our top priority and we’ve been working hard, alongside our retailers, to ensure our centre has a thorough COVID Safe Plan in place utilising new technologies.

With our ongoing focus on health and safety, we have a range of protective measures in place to encourage everyone to follow distancing guidelines and health and hygiene measures in our centre, including physical and digital signage, loudspeaker announcements and line markings throughout our centre.

We want to assure our customers and communities that we are monitoring and acting on current and future government and relevant health authority’s advice. For additional information, please visit the New South Wales Government COVID-19 information website: https://www.nsw.gov.au/covid-19

CURRENT UPDATES

STAY WELL THIS WINTER
July 18

Your health and wellbeing is our number one priority, and that’s why we continue to employ COVIDSafe measures to ensure the centre is clean and hygienic every time you visit, including providing hand sanitiser at our entries, focused high touchpoint cleaning, and providing visibility to peak trading times on our HomePage so that you can plan your visit. We encourage healthy physical distancing, good hygiene and if you are unwell please stay home and seek medical advice.

IMPORTANT CUSTOMER NOTICE
December 23

Your safety is our priority.

In line with updated restrictions announced by the NSW Government on the 23rd of December, it is compulsory for people over 12 years in NSW to wear a mask in all indoor settings from midnight 23rd December (excluding your home).

Density limits have also been introduced for indoor hospitality venues. From December 27 to January 27, the state will reintroduce the one person per 2 square metre rule.

From December 27, it is once again a requirement for all venues to provide QR Codes and for customers to use QR Codes whenever they visit a venue.

While our centre remains open and following guidance from NSW Government to deliver COVIDSafe operations, we still need your help! Please help us keep yourself and the community safe by:

-           wearing a facemask,

-           checking in via QR code,

-           keeping a healthy distance from each other

If you have any COVID-19 symptoms, however mild, please do not enter the centre, and get tested immediately and isolate until you return a negative result.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring of face mask wearing, encouraging healthy physical distancing, and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting https://www.health.nsw.gov.au/

IMPORTANT CUSTOMER NOTICE
December 15

On the 14 December, the NSW Government announced a number of restrictions would ease as of December 15.

Headlining the key changes is the alignment of all people in NSW, regardless of vaccination status. The key changes for our Centre are listed below.

  • Non-critical retail is eligible to reopen to all customers regardless of vaccination status.
  • Masks are no longer mandatory for customers in our centres.
  • COVID-19 Safe check-ins are no longer mandatory in our centres with the exception of gyms, personal services (including hairdressers, spas, beauty and nail salons, tattoo and massage)
  • No person limit for gyms, personal services (including hairdressers, spas, beauty and nail salons, tattoo and massage)
  • No person limit in hospitality venues. Eating and drinking both indoors and outdoors may be seated or standing.

The full list can be found here https://www.nsw.gov.au/covid-19/easing-covid-19-restrictions/opening-in-dec

If you have any COVID-19 symptoms, however mild, please do not enter the centre and get tested immediately and isolate until you return a negative result.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring face mask wearing, encouraging healthy physical distancing and good hygiene.

We know the situation may continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting: health.nsw.gov.au/

IMPORTANT CUSTOMER NOTICE
Saturday 14 August 2021

Today our team has been updated by NSW Health about a COVID-19 exposure site at our centre.

Anyone who visited the following venue is a CASUAL CONTACT and must get tested and self-isolate until they receive a negative result. You should continue to monitor for symptoms and if any symptoms occur, get tested again.

  • Commonwealth Bank Roselands - Thursday 5 August - between 10:05am to 10:15am

For the latest health advice, and to stay informed, please visit https://www.health.nsw.gov.au/Infectious/covid-19/Pages/case-locations-and-alerts.aspx

We appreciate the support of the community.

IMPORTANT CUSTOMER NOTICE
Saturday 7 August 2021

Today our team has been updated by NSW Health about a COVID-19 exposure site at our centre.

Anyone who visited the following venue is a CASUAL CONTACT and must get tested and self-isolate until they receive a negative result. You should continue to monitor for symptoms and if any symptoms occur, get tested again.

  • Coles - Sunday 1 August - between 10:00am to 10:20am
  • Woolworths - Thursday 29 July - between 7:20am to 7:45am
  • Bakers Delight - Thursday 29 July - between 7:20am to 7:45am
  • Pentonzi Poultry Tuesday 27 July between 9:00am to 9:25am
  • Eyecare Plus - Saturday 24 July - between 9:35am to 9:55am

For the latest health advice, and to stay informed, please visit https://www.health.nsw.gov.au/Infectious/covid-19/Pages/case-locations-and-alerts.aspx

We appreciate the support of the community.

IMPORTANT CUSTOMER NOTICE
Saturday 31 July 2021

Today our team has been updated by NSW Health about a COVID-19 exposure site at our centre.

Anyone who visited the following venue is a casual contact and must get tested and self-isolate until they receive a negative result. You should continue to monitor for symptoms and if any symptoms occur, get tested again.

Fruit World Roselands

Tuesday 27 July 2021 - between 11.00am and 11.20am

For the latest health advice, and to stay informed, we visit https://www.health.nsw.gov.au/Infectious/covid-19/Pages/case-locations-and-alerts.aspx

We appreciate the support of the community and look forward to seeing you at Roselands.

IMPORTANT CUSTOMER NOTICE
Wednesday 28 July 2021

Your safety is our priority.

In line with updated NSW Government directions, the current lockdown measures have been extended which means selected stores and services will be open for you to shop for the essential products and services you need. To understand which stores are open, please visit our opening hours page.

If you do need to visit the centre for essential services, please help us keep yourself and the community safe by wearing a facemask, checking in at every touchpoint, and keeping a healthy distance from each other.

If you have any COVID-19 symptoms, however mild, please do not enter the centre and get tested immediately and isolate until you return a negative result.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring face mask wearing, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting https://www.nsw.gov.au/covid-19

Please take care of yourselves, your families and friends during this uncertain time.

IMPORTANT CUSTOMER NOTICE
Wednesday 28 July 2021

Today our team has been updated by NSW Health about a COVID-19 exposure site at our centre.

Anyone who visited the following venue is a casual contact and must get tested and self-isolate until they receive a negative result. You should continue to monitor for symptoms and if any symptoms occur, get tested again.

FINE CUT QUALITY MEATS

Thursday 22 July - between 11.20am and 11.35am

For the latest health advice, and to stay informed, we visit https://www.health.nsw.gov.au/Infectious/covid-19/Pages/case-locations-and-alerts.aspx

We appreciate the support of the community and look forward to seeing you at Roselands.

IMPORTANT CUSTOMER NOTICE
Sunday 25 July 2021

Today our team has been updated by NSW Health about a COVID-19 exposure site at our centre.

Anyone who visited the following venue at the date and time listed below is a CLOSE CONTACT and must immediately get tested and self-isolate for 14 days regardless of the result, and call 1800 943 553 unless they have already been contacted by NSW Health.

PRICELINE PHARMACY

Tuesday                               20 July                 between              3.40pm                 and        4.00pm

For the latest health advice, and to stay informed, we visit https://www.health.nsw.gov.au/Infectious/covid-19/Pages/case-locations-and-alerts.aspx

We appreciate the support of the community and look forward to seeing you at Roselands.

IMPORTANT CUSTOMER NOTICE
Sunday 18 July 2021

Our team has received information from NSW Health of a positive case of COVID-19 that visited Roselands shopping centre.

Roselands and its retailers are following advice from NSW Health, including contact tracing and sanitisation.

It is advised anyone who visited the below retailers on the date and times listed below, is identified as a casual contact and must therefore get tested, isolate until a negative result is received.

·         Kmart                                                    Sun 11 July          between 5:30pm and 5:45pm

·         Kmart                                                    Tue 13 July          between 6:30pm and 7:00pm

·         Coles                                                     Tue 13 July          between 7:10pm and 7:30pm

Our priority continues to be the health, safety and wellbeing of our customers, retailers, team members and broader community.

We are continuing our increased cleaning roster with additional focus on specific areas we know customers are likely to make contact with and this will continue for the foreseeable future.

Roselands remains open to allow customers to shop for essentials. To check opening hours please visit our store list https://www.roselands.com.au/shopping

For the latest health advice, and to stay informed, we visit https://www.health.nsw.gov.au/Infectious/covid-19/Pages/case-locations-and-alerts.aspx

We appreciate the support of the community.

IMPORTANT CUSTOMER NOTICE
Wednesday 14 July 2021

Today our team has been updated by NSW Health about COVID-19 exposure sites at our centre. These include Mrs Fields, Fruit World, and Coles.

Anyone who visited the following venues during the dates and times listed below are a CLOSE CONTACT and must immediately get tested and self-isolate for 14 days regardless of the result, and call 1800 943 553 unless they have already been contacted by NSW Health.

MRS FIELDS

Monday                               5 July                     between              10:30am              and        10:45am

Saturday                              3 July                     between              7:00am                 and        7:10am

Thursday                             1 July                     between              10:30am              and        10:45am

Wednesday                        30 June                between              10:30am              and        10:45am

FRUIT WORLD
Wednesday                        7 July                     between             4:00pm                 and        4:15pm

Anyone who visited the following venues on the dates and times listed below are a CASUAL CONTACT and must get tested and self-isolate until they receive a negative result. If their date of exposure at this venue occurred in last 4 days, they must get another test on day 5 from the date of exposure. They must also wear a mask around others and limit their movements until they get another negative result. They should continue to monitor for symptoms and if any symptoms occur, get tested again.

FRUIT WORLD

Wednesday                        30 June                between             1:55pm                 and        2:05pm

Tuesday                               29 June                between             1:55pm                 and        2:05pm

Monday                               28 June                between             1:55pm                 and        2:05pm

COLES

Wednesday                        7 July                     between             3:15pm                 and        4:05pm

Monday                               5 July                     between             10:30am               and        11:00am

Saturday                              3 July                     between             7:15am                 and        7:45am

Thursday                              1 July                     between             10:30am               and        11:00am

Wednesday                        30 June                 between              10:30am              and        11:00am

Wednesday                        30 June                between             4:45pm                 and        5:45pm

Wednesday                        30 June                between              7:45am                 and        7:50am

For the latest health advice, and to stay informed, we visit https://www.health.nsw.gov.au/Infectious/covid-19/Pages/case-locations-and-alerts.aspx

We appreciate the support of the community and look forward to seeing you at Roselands.

IMPORTANT CUSTOMER NOTICE
Sunday 11 July 2021

Our team has received information from NSW Health of a positive case of COVID-19 that visited Roselands shopping centre.

Roselands and its retailers are following advice from NSW Health, including contact tracing and sanitisation. As we follow directions, you may see more cleaning crews at the centre, and we appreciate your patience and support to allow them to help keep the community safe.

It is advised anyone who visited Mrs Fields at Roselands on the date and time listed below, is identified as a close contact and must therefore get tested, isolate for 14 days regardless of the result and call 1800 943 553, unless they have already been contacted by NSW Health.

·         Mrs Fields                                           Wed 30 June      between 10:30am and 10:45am

It is advised anyone who visited the following Roselands locations on the date and times listed below, is identified as a casual contact and must therefore get tested, isolate until a negative result is received.

·         Coles                                                     Wed 30 June      between 10:30am and 11:00am

Thur 1 July          between 10:30am and 11:00am

Sat 3 July             between 7:15am and 7:45am

Mon 5 July          between 10:30am and 11:00am

·         Kmart                                                    Sat 3 July             between 10:45am and 11:15am

Additionally, it is advised anyone who visited Roselands shopping centre on the date and times listed below, should monitor for symptoms, and if they appear, immediately get tested and isolate until a negative result is received.

·         Roselands                                           Thur 1 July          between 10:30am and 11:00am

Sat 3 July             between 7:00am and 11:00am

Our priority continues to be the health, safety and wellbeing of our customers, retailers, team members and broader community.

We are continuing our increased cleaning roster with additional focus on specific areas we know customers are likely to make contact with and this will continue for the foreseeable future.

For the latest health advice, and to stay informed, we visit https://www.health.nsw.gov.au/Infectious/covid-19/Pages/case-locations-and-alerts.aspx

We appreciate the support of the community.

IMPORTANT CUSTOMER NOTICE
Sunday 4 July 2021

Our team has been notified this afternoon of positive cases of COVID-19 impacting people that have visited Coles, Kmart, Priceline Pharmacy and Fruit World at Roselands.

It is advised anyone who visited these locations on the dates and times listed below, is identified as a casual contact and must get tested immediately and self-isolate until they receive a negative result. People should continue to monitor for symptoms and if any symptoms occur, get tested again.

·         Coles                     Wednesday        30 June                 between 7:45am and 7:50am

·         Kmart                    Tuesday               29 June                between 4.35pm and 4.50pm

·         Priceline               Tuesday               29 June                between 4.40pm and 4.55pm

·         Fruit World         Monday               28 June                between 1.55pm and 2.05pm

·         Fruit World         Tuesday               29 June                between 1.55pm and 2.05pm

·         Fruit World         Wednesday        30 June                between 1.55pm and 2.05pm

Our priority continues to be the health, safety and wellbeing of our customers, retailers, team members and broader community.

Roselands and the businesses mentioned are following advice from NSW Health, including contact tracing and sanitisation, where required.

We have increased our cleaning roster with additional focus on specific areas we know customers are likely to make contact with and this will continue for the foreseeable future.

For the latest health advice, and to stay informed, we visit https://www.health.nsw.gov.au/Infectious/covid-19/Pages/case-locations-and-alerts.aspx

We appreciate the support of the community and look forward to seeing you at Roselands.

IMPORTANT CUSTOMER NOTICE
Sunday 4 July 2021

Our team has been notified of a positive case of COVID-19 that visited Commonwealth Bank Australia at Roselands on Monday 28th June, Tuesday 29th June and Wednesday 30th June.

It is advised anyone who visited Commonwealth Bank Australia on the date and time listed below, is identified as a close contact and must therefore get tested immediately and self-isolate for 14 days, even if they have no symptoms. Regardless of the test result, they must stay in isolation for the full 14 days.

·         Commonwealth Bank                     Monday               28 June                 between 8am to 5pm

·         Commonwealth Bank                     Tuesday               29 June                 between 8am to 5pm

·         Commonwealth Bank                     Wednesday        30 June                 between 8am to 3.30pm

Our priority continues to be the health, safety and wellbeing of our customers, retailers, team members and broader community.

Roselands and Commonwealth Bank Australia are following advice from NSW Health, including contact tracing and sanitisation, where required.

We have also increased our cleaning roster with additional focus on specific areas we know customers are likely to make contact with and this will continue for the foreseeable future.

For the latest health advice, and to stay informed, we visit https://www.health.nsw.gov.au/Infectious/covid-19/Pages/case-locations-and-alerts.aspx

We appreciate the support of the community and look forward to seeing you at Roselands.

IMPORTANT CUSTOMER NOTICE
Saturday 3 July 2021

Our team has been notified of a positive case of COVID-19 that visited The Coffee Emporium at Roselands on Monday 28 June, Tuesday 29 June and Wednesday 30 June.

It is advised anyone who visited The Coffee Emporium on the dates and times listed below, is identified as a close contact and must therefore get tested immediately and self-isolate for 14 days, even if they have no symptoms. Regardless of the test result, they must stay in isolation for the full 14 days.

·         The Coffee Emporium                    Monday               28 June    between 7:40am and 8:10am

·         The Coffee Emporium                    Tuesday               29 June    between 7.40am and 8.10am

·         The Coffee Emporium                    Wednesday        30 June    between 7.40am and 8.10am

Our priority continues to be the health, safety and wellbeing of our customers, retailers, team members and broader community.

Roselands and The Coffee Emporium are following advice from NSW Health, including contact tracing and sanitisation, where required.

We have also increased our cleaning roster with additional focus on specific areas we know customers are likely to make contact with and this will continue for the foreseeable future.

For the latest health advice, and to stay informed, we visit https://www.health.nsw.gov.au/Infectious/covid-19/Pages/case-locations-and-alerts.aspx

We appreciate the support of the community and look forward to seeing you at Roselands.

POPULAR ARRIVAL TIMES

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This graph uses real-time data to show visitation numbers, updated every fifteen minutes and forecast for the day and week ahead.
You can filter by date to help you plan when to shop before you leave home.

Wearing of Masks

In line with New South Wales Government directions, from midnight 23rd December, it is compulsory for people over 12 years in NSW to wear a mask in all indoor settings (excluding your home).

Security and Physical Distancing Officers

Security officers in high visibility vests are monitoring our centre to enforce physical distancing requirements as appropriate and are working together with local police.

Capacity Limits & Industry-Leading Heat-Mapping Technology

Maximum capacity limits are in place within the centre and within stores. Centre capacity and crowd density is actively monitored by heat mapping technology.

Increased Hand Sanitisation & Cleaning

Increased sanitisation and cleaning of all customer touch points and high traffic areas.

Hand Sanitiser At Entry Points

Please use the hand santiser located at each entrance and use hand sanitser when requested upon entering a store.

Physical Distancing Signage

Door, window, floor and freestanding signage are in place to assist with physical distancing measures. Please adhere to directions and guidance provided.

St John Ambulance Supported Safety Measures

St John Ambulance shares Vicinity’s commitment to community safety. Working closely together, they have reviewed our safety procedures and support the COVID-safe practices put in place at Vicinity.

FREQUENTLY ASKED QUESTIONS

DO I NEED A FACE MASK WHEN I VISIT

In line with New South Wales Government directions, from midnight 23rd December, it is compulsory for people over 12 years in NSW to wear a mask in all indoor settings (excluding your home).

WHAT ARE YOU DOING TO KEEP CENTRES CLEAN AND HYGIENIC?

The safety and wellbeing of our customers, retailers, team and the community is always our top priority, which is why we’re taking extra precautions to ensure our centres are clean and hygienic, including more thorough cleaning to high traffic and high touch areas.

We’re also asking everyone who visits us to practice healthy physical distancing and good hygiene.

WHAT SPECIFIC HYGIENE PRACTICES ARE IN PLACE?

In addition to our standard practices, we’ve introduced the following precautionary measures to ensure you can visit us with confidence:

  • Increased cleaning schedules of high traffic areas, high contact surface points, including amenities, play areas, parents’ rooms, handles and rails
  • The introduction of hand sanitisers in convenient locations including entrances and exits
  • We’re following NSW government advice monitoring social distancing of 1 person per 2sqm, so please keep a healthy distance from one another while you’re visiting our centre. Please follow window signage and floor decals around the centre including ones provided to retailers to assist with communicating distancing measures.
  • We’re actively communicating and promoting the practice of good hygiene
  • We’ve deferred all centre events and activities for now

We are taking additional precautionary measures and continuing to monitor government advice and announcements.

  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

These are preventative measures that each of us can take to help keep our community safe.

HOW ARE YOU ENCOURAGING CUSTOMERS TO PRACTICE HEALTHY PHYSICAL DISTANCING DURING THEIR VISIT?

We’ve introduced distancing measures based on government recommendations, to ensure the wellbeing of everyone who visits and works at our centre, and we’re asking everyone in our centres to practice good hygiene.

  • Physical and digital signage is in place to remind customers to keep a safe distance apart
  • Window signage and floor decals have been provided to retailers to assist with communicating distancing measures
  • Floor decals and physical distancing reference points are visible in key areas
  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
HOW ARE YOU ENFORCING CUSTOMERS TO PRACTICE HEALTHY PHYSICAL DISTANCING?

We want you to know our team is always working to ensure the safety and wellbeing of our customers, retailers, team and the broader community, especially during these challenging times.

We have several measures in place to remind people to keep a safe distance from others, including

  • Signage in-centre and for retailers’ use
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

We know everyone has a responsibility to help slow the spread of Coronavirus and we ask our community to do the right thing and use a commonsense approach.

HOW DO I STAY UP TO DATE WITH CENTRE INFORMATION?

We will endeavour to update our store listings on this website with amended trading hours, and any store closures, in a timely manner so you can stay informed.

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus through our social channels, email and website.

Please sign up to our database or follow us on social media for regular updates.

DOES YOUR AIR CONDITIONING SPREAD THE VIRUS?

We understand continuing community concerns about the spread of Coronavirus and are conscious of the spread of rumours and misinformation which is not helpful during these times of uncertainty.

The Federal Health Department has outlined how Coronavirus can spread, which does not include by air conditioning, that information is available here: https://www.health.gov.au/sites/default/files/documents/2020/03/coronavirus-covid-19-what-you-need-to-know_4.pdf

HOW DO I KNOW IF A STORE IS OPEN?

For store openings, you can search for retailers by name or category here for further details.

While visiting the centre, please help us keep our community safe by following the below good hygiene practices:

  • Wash hands regularly, including after touching common surfaces and after coughing or sneezing.
  • If you happen to cough or sneeze, cover your mouth and nose with a tissue, then dispose of it, or if you do not have a tissue, cover your mouth and nose with your upper sleeve.
  • Remember to practice social distancing (at least 1.5m away from any other customer)
  • Be sure to use our hand sanitiser located at entrances both on arrival and departure.

We want to assure our customers and communities that we are monitoring and acting on current and future government and relevant health authority’s advice. For additional information please visit: https://www.health.gov.au/